Question 1

How long does the application process take?

Accepted Answer

Typically 2-3 business days once we receive all required documents. We process applications in the order they are received. If your application is complete and all references respond promptly, you can expect a decision within 48-72 hours. We'll keep you updated throughout the process.

Question 2

Can I check the status of my application?

Accepted Answer

Yes, you can contact our office to check on your application status. We'll also notify you via email or phone once a decision has been made. For the fastest updates, you can call our office during business hours.

Question 3

What happens after my application is approved?

Accepted Answer

Once approved, we'll contact you to discuss next steps, including lease signing, move-in date scheduling, and payment of move-in costs. You'll typically have 48 hours to sign the lease and provide the required deposits. We'll guide you through every step to ensure a smooth transition.

Question 4

What are the income requirements?

Accepted Answer

Applicants must have a verifiable monthly income of at least 2.5 times the monthly rent. This ensures you can comfortably afford the rent while maintaining your other financial obligations. We verify income through pay stubs, employment letters, and bank statements.

Question 5

What if I just started a new job?

Accepted Answer

If you've recently started a new job, we'll need an offer letter or employment verification letter showing your start date and salary. We may also request previous employment history and bank statements to verify income stability. In some cases, a co-signer may be required.

Question 6

Do you accept unemployment benefits or other non-employment income?

Accepted Answer

We consider various income sources including unemployment benefits, disability payments, retirement income, child support, and investment income. All income must be verifiable through documentation. We'll review your complete financial picture to determine qualification.

Question 7

What if I have a low credit score?

Accepted Answer

We consider the full application, not just credit scores. While we prefer a credit score of 650 or higher, applicants with lower scores may still qualify with a higher security deposit or co-signer. We evaluate your complete financial profile including income, rental history, and employment stability.

Question 8

Will a bankruptcy affect my application?

Accepted Answer

A past bankruptcy doesn't automatically disqualify you. We consider how long ago it occurred, whether it's been discharged, and your current financial situation. If the bankruptcy is older and you've re-established good credit since then, you may still qualify. We review each situation individually.

Question 9

What if I have collections or past due accounts?

Accepted Answer

We review all accounts on your credit report. Small collections or past due accounts may not disqualify you, especially if they're old or being paid. We're more concerned with recent patterns and your ability to pay rent. Be prepared to explain any significant issues during the application process.

Question 10

What does the background check include?

Accepted Answer

Our background check includes criminal history, eviction records, and rental history verification. We check national databases and contact previous landlords to verify your rental history, payment patterns, and any lease violations. This process helps ensure the safety and security of all residents.

Question 11

What if I have a criminal record?

Accepted Answer

We evaluate criminal records on a case-by-case basis, considering the nature of the offense, how long ago it occurred, and evidence of rehabilitation. Non-violent offenses from several years ago typically don't disqualify applicants. We focus on ensuring community safety while giving people second chances.

Question 12

What if I have a past eviction or broken lease?

Accepted Answer

A past eviction or broken lease doesn't automatically disqualify you. We consider the circumstances, how long ago it occurred, and your rental history since then. If you can provide documentation explaining the situation and show you've been a reliable tenant since, you may still qualify. We review each case individually.

Question 13

Can I apply with a co-signer?

Accepted Answer

Yes, applicants who don't meet certain criteria may apply with a co-signer (also called a guarantor). A co-signer agrees to take financial responsibility if you're unable to fulfill your lease obligations. This is common for students, recent graduates, or applicants with limited credit history.

Question 14

What are the requirements for a co-signer?

Accepted Answer

Co-signers must complete a separate application, undergo the same screening process, and meet our income and credit requirements. Typically, co-signers need a credit score of 650+ and income of 4-5 times the monthly rent. They must provide the same documentation as the primary applicant.

Question 15

Can a co-signer be removed from the lease later?

Accepted Answer

Co-signers can potentially be removed if you can demonstrate you now meet all qualification criteria independently. This requires re-qualification including income verification, credit check, and rental history review. Contact our office to discuss the process and requirements for co-signer removal.

Question 16

Do you accept pets?

Accepted Answer

Pet policies vary by property. Most properties allow pets with an additional pet deposit and monthly pet rent. We typically allow cats and dogs, though some properties may have breed or size restrictions. Service animals and emotional support animals are always welcome and exempt from pet fees.

Question 17

What are the pet fees and restrictions?

Accepted Answer

Pet fees typically include a refundable pet deposit (usually $300-500) and monthly pet rent (typically $25-50 per pet). Some properties have restrictions on breed, size, or number of pets. We'll review the specific pet policy for your desired property during the application process.

Question 18

Are emotional support animals or service animals allowed?

Accepted Answer

Yes, emotional support animals and service animals are always welcome and are exempt from pet deposits and monthly pet fees. You'll need to provide appropriate documentation. These animals are protected under fair housing laws and we fully comply with all applicable regulations.

Question 19

What are the move-in costs?

Accepted Answer

Move-in costs typically include first month's rent, security deposit (usually equal to one month's rent), and application fee. The security deposit is refundable at the end of your lease, minus any deductions for damages or unpaid rent. We'll provide a detailed breakdown before you sign the lease.

Question 20

Is the application fee refundable?

Accepted Answer

The application fee is non-refundable as it covers the cost of processing your application, including credit checks, background checks, and administrative work. This fee is charged regardless of whether your application is approved or denied. We process all applications thoroughly and fairly.

Question 21

Are there any other fees I should know about?

Accepted Answer

Additional fees may include pet deposits and monthly pet rent (if applicable), parking fees (for some properties), and utilities (depending on the property). All fees will be clearly disclosed in your lease agreement. We're transparent about all costs upfront so there are no surprises.

Question 22

What is the standard lease term?

Accepted Answer

Our standard lease term is 12 months. This provides stability for both you and the property owner. Some properties may offer shorter or longer terms depending on availability and owner preferences. We'll discuss lease term options during the application process.

Question 23

Can I get a shorter or longer lease?

Accepted Answer

Shorter or longer lease terms may be available depending on the property and owner's preferences. Common alternatives include 6-month, 9-month, or 18-month leases. Longer leases may offer rent discounts. Discuss your needs with us during the application process and we'll explore available options.

Question 24

Is renters' insurance required?

Accepted Answer

Yes, tenants are required to maintain renters' insurance with a minimum liability coverage of $100,000. This protects both you and the property owner in case of accidents, theft, or damage. You'll need to provide proof of insurance before move-in and maintain it throughout your tenancy.

Question 25

What documents do I need to provide?

Accepted Answer

Required documents include: government-issued ID, pay stubs (last 2 available), bank statements (last 2 months), employment verification letter, and rental references. Self-employed applicants need tax returns for the last two years. We'll provide a complete checklist when you start your application.

Question 26

What if I'm self-employed?

Accepted Answer

Self-employed applicants need to provide tax returns for the last two years, bank statements showing business income, and a profit & loss statement if available. We may also request additional documentation to verify income stability. We understand that self-employment income can vary, and we'll work with you to properly document your earnings.

Question 27

What if I don't have all the required documents?

Accepted Answer

Contact us to discuss your situation. We may be able to accept alternative documentation or work with you to find solutions. For example, if you don't have recent pay stubs, we might accept bank statements or an employment letter. We're here to help qualified applicants complete the process.

Question 28

Can students apply?

Accepted Answer

Yes, students can apply. We understand that students may have limited income or credit history. Students often qualify with a co-signer (typically a parent or guardian) or by showing proof of financial aid, scholarships, or parental support. We'll work with you to find a solution that works.

Question 29

Can I apply if I'm relocating from out of state?

Accepted Answer

Absolutely. We work with many applicants relocating to the Bay Area. You'll need to provide employment verification from your new employer, proof of relocation, and may need to provide additional documentation. We can often complete the application process remotely and help you secure housing before you arrive.

Question 30

What if I have a housing voucher or Section 8?

Accepted Answer

We accept housing vouchers and Section 8 on a property-by-property basis. Some property owners participate in these programs while others do not. If you have a voucher, let us know during your initial inquiry and we'll identify available properties that accept your voucher type.

Rental Application Requirements

Application Requirements

Income Requirements

Credit & Background

References

Application Process

View Properties

Submit Application

Background Check

Move In

Required Documents

Financial Documents

Personal Information

Frequently Asked Questions

Application Process & Timeline

How long does the application process take?

Can I check the status of my application?

Income & Employment Requirements

What are the income requirements?

What if I just started a new job?

Credit Score & Financial History

What if I have a low credit score?

Will a bankruptcy affect my application?

Background Checks & Rental History

What does the background check include?

What if I have a criminal record?

Co-Signers & Guarantors

Can I apply with a co-signer?

What are the requirements for a co-signer?

Pet Policy

Do you accept pets?

What are the pet fees and restrictions?

Move-in Costs & Fees

What are the move-in costs?

Is the application fee refundable?

Lease Terms & Duration